|
Wheatstone
Bridge FAQ |
| Question
|
Answer
|
|
| XPoint
is not connecting. What should I look for? |
When you start XPoint it will try to
connect to the IP
address associated with the Tier currently pointed to in the Tier ID
field of the Configure>AdvXP
Setup form. Check that XPoint is pointing to the correct Tier by
selecting Configure-AdvXPSetup
from the XPoint menu and making sure that the Tier ID is set to 1.
Check that your PC’s IP address is on the same subnet as the
Bridge or WheatNet. For example, if your Bridge is at
192.168.1.160 then your PC must be on 192.168.1.xxx.
|
|
| How
do I change the IP address of my Bridge router? |
There are two ways to accomplish this:
If you are comfortable
using FTP then FTP to the router’s Tier1 IP address and edit the
XP_net.txt file as required using Notepad or any basic text editor.
Do not edit in Word or Word Pad. Do not add spaces or
modify the format of the file. When you are finished, upload the
file back to the router and re-boot.
You
can also use Wheatstone’s WsNetServer application (documentation here) to automatically find the
router. Edit as required, and when you click OK you will be prompted to
re-boot the router. Leave WsNetServer open until the router is
re-booted. |
|
| How
do I change the IP address of my surface? |
There are two ways to accomplish this:
If you are comfortable
using FTP then FTP to the surface’s IP address and edit the
xx_net.txt file (where xx will match the surface type) as required
using Notepad or any basic text editor. Do not edit in Word or
Word Pad. Do not add spaces or modify the format of the file.
When you are finished, upload the file back to the surface and
re-boot.
You can also use Wheatstone’s WsNetServer application
(documentation here) to
automatically
find the surface. Edit as required, and when you click OK you
will be prompted to re-boot the surface. Leave WsNetServer open
until the surface is re-booted. |
|
| What
kind of Ethernet switch do I need for a Bridge or WheatNet
Systems? |
Bridge systems use a 100BTX Ethernet
network. Primary traffic types
are TCP, UDP, and FTP. Most small to medium systems (<10 surfaces)
work well connected to a simple unmanaged Ethernet switch. We recommend
managed switches for larger systems, especially if the system employs
AoIP Ethernet audio devices. |
|
| How
do I control an OnAir light when a Mic fader is turned on? |
On Air lights may be controlled from any
logic port output. XPoint
software is used to program control functions such as this. You have to
route the surface’s tally signal to a logic destination that you
create from scratch. Then you use XPoint to configure VDip settings for
each mic signal. See this application
note for a detailed answer. |
|
| I
can TAKE some sources OK, but when I try to TAKE others the source
switches back after a few seconds. What’s going on? |
This can happen in a Bridge system when
there are inter-tier
bandwidth limitations. First, the source and destination of the
attempted crosspoint would have to be in different tiers for this to
show up. A quick check to verify if the problem is bandwidth-related is
to disconnect a crosspoint between the two tiers and then attempt the
desired crosspoint again. If it can now be made, then the problem is
indeed related to tier-to-tier bandwidth. Consult the factory to
determine the best way to alleviate this situation. |
|
| How
do I set the visibility on my XY Controller? |
Use the Wheatstone application
WSNetServer.
See this application
note for details. |
|
| How
do I set the destination on my X Controller? |
Use the Wheatstone application
WSNetServer.
See this application
note for details. |
|
| What
output sample rates can I use? |
Wheatstone products support a selectable,
fixed output sample rate of
44.1kHz or 48kHz. |
|
| Which
sample rates do your input cards support? |
All AES input cards are fitted with premium
quality sample rate
converters that accept audio source sample rates up to 96kHz. The SRC
on the input will re-clock the source to the system's output sample
rate. |
|
| Does
audio need to be in .WAV format to play with AoIP driver? |
No. The Wheatstone AoIP Driver supports any
audio format that can be
played by a WDM compatible sound device. |
|
| Why
is my audio playing back at a slow (or fast) speed? |
Check the sample rate and/or playback rate
settings of the sound
card. Fast or slow playback indicates a sample rate mismatch in most
cases. This can be a problem if the sound card is locking to an AES
reference input that differs from the sample rate that the tracks were
recorded at. |
|
| Can
I hot swap cards in my bridge cage? |
You can hot swap any audio, logic, or DSP
card. CPU and QAT cards
should not be hot swapped. Most system configurations allow you to
power down the Primary rack in the extremely rare event of a CPU or QAT
card failure. Prudent installations should always employ a method to
bypass the router for maintenance. |
|
| Can
I hot swap a fader module on the surface? |
Never hot swap a fader module. Control
surfaces will continue to
play out audio while powered down (neat, huh?) so it is very easy to
power down, disconnect the panel’s single ribbon cable, connect
the replacement panel, and power up. |
|
| Does
logic route with Audio? |
Yes, any logic signal associated with the
audio signal gets routed
anywhere in the system. |
|
| Is
a PC required for the system to run? |
No. Wheatstone products run independent of
a PC. The PC is strictly
used for configuration and backup purposes. |
|
| What
automation vendors work with Wheatstone Bridge? |
Wheatstone has partnered with many of the
top automation suppliers.
Refer to our partners’ page. |
|
| Can
a source or destination signal be split into mono? |
Yes. The Wheatstone Bridge, Wheatnet, and
Wheatnet IP are all capable of
splitting both analog and AES signals into mono without wasting any IO
resources in the system. |
|
| Can
a Salvo be launched based on time of day? |
Yes, using the Wheatstone Event scheduling
software Salvos can be
scheduled, and run based on that schedule. |
|
| How
do I clear the red or yellow triangle from the display on my
surface? |
The red triangle means that the Bridge
router or WheatNet CPU has
failed over to the backup CPU. Re-boot the Bridge router to clear the
error flags and resume.
The yellow triangle means that the control
surface primary CPU has failed over to the backup CPU. Re-boot the
control surface to clear the flag and resume operating on the primary
CPU.
If either triangle reappears, there is a problem on the respective
CPU. Contact Wheatstone customer support. |
|
| Will
audio drop out if I reboot the surface or if it crashes? |
Because no audio actually passes through
the control surface it can be
restarted without interrupting audio output. |
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