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Wheatstone General FAQ
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Answer
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How can I download a technical manual?
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Downloading technical manuals is simple. Just go to the Resources-User
Manuals link for your product division - Wheatstone, Audioarts, or Vorsis.
You can find these links on any of our website pages.
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Do I need a password to download technical information?
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No, passwords are no longer required for downloading manuals.
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Where can I find schematics for your products?
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Go to the Resources-User Manuals link for your product division -
Wheatstone, Audioarts, or Vorsis. Note that not all products have
published schematics, and some products manufactured prior to 2000 may
only be available in a printed format.
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I have an older product. How can I get documentation for it, such as schematics, etc?
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Please email or call our support department and we’ll do
everything we can to find the document you are looking for. We have
archived many old (>10years) product documents. Note that some very
old products are not available in electronic form. Other products from
the 1980’s may only be available as D size drawings.
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Where can I find application notes on your website?
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Check out the Resources menu item on the Wheatstone, Audioarts,
or Vorsis pages.
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What is the procedure for sending a device to you for repair?
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First, call Wheatstone to start a support record and receive an RA
(Return Authorization) number. Repairs sent without an RA may be refused and the repair
delayed. Once you have the RA number, pack the device securely to avoid
shipping damage.
Send to
Attn: RA #
Wheatstone Corporation
600 Industrial Drive
New Bern, NC 28562
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What is the Warranty period for your products?
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All Wheatstone products carry a standard 1 year Warranty. Please refer to our Warranty terms here.
Additional warranty protection may be purchased as an option.
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What is the standard rate for out of warranty repairs?
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Out of warranty repairs are charged a flat rate of $85/hour, plus parts.
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What are your shipping policies for new products?
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We ship most all of our products by Fed Ex. For the larger systems we use
Fed Ex freight or commercial truck lines.
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What are your shipping policies for repairs?
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Repairs return ship using the same degree of priority as was used to send them in.
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What are your shipping policies for non-warranty repairs and parts?
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Parts orders ship Fed Ex ground unless otherwise specified at time of order.
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