Wheat News September 2024

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WHEAT:NEWS September 2024 Volume 15, Number 9

WE REMOTE IN, FLY IN AND JUMP IN

Technical Support

What is it about technical support lately that makes us think about paratroopers?

Maybe it’s that with fewer CEs these days, broadcasters are turning to tech support to swoop in via remote access to solve problems and get the job done.

Or maybe it’s because we manufacture the AoIP studio system that makes remoting in practical, or that we have a few brave paratroopers on the Wheatstone Tech Support team.

Trey Bryant, Paul Castro, John Davis, and Steve Walker remote in, fly in and jump into all types and manner of tech support issues today.

“We’re definitely seeing a [engineering] shortage out there but we’re also running into more and more situations where they’re keeping and maintaining those older consoles,” said Bryant, the newest member of the Wheat Tech Support team who was the CE for Curtis Media, and previously market CE for Cumulus, before joining Wheatstone in 2023.

All experienced broadcast engineers, the Wheatstone Tech Support team is the technical boots on the ground for a large installed base of Wheatstone and Audioarts consoles and networking gear dating back 30 years or more. Support situations range from the local CE who just inherited new WheatNet IP studios to the GM who wants to keep his Audioarts console on the air indefinitely.

The team is armed with a well-stocked inventory of OLEDs, faders, switches, and other parts that can wear over time, some specifically for consoles dating back to early models manufactured by Wheatstone. If a part still exists, we’ll stock it. It’s entirely possible that we have the only part of that kind available anywhere, sitting in our parts inventory, ready for use if a customer needs it.

Trey BryantTrey Bryant

Paul CastroPaul Castro

Steve WalkerSteve Walker

John DavisJohn Davis

Bryant, previously CE for Curtis Media and market CE for Cumulus; Castro, previously assistant CE for Univision; Steve Walker, previously assistant CE for Radio One; and Davis, with more than 20 years of AoIP experience, make up the Wheatstone Technical Support team.

HOW TO REACH WHEAT SUPPORT

Contact Wheatstone Tech Support during regular business hours or 24/7 during off-air emergencies:


For ordering Wheatstone, Audioarts, and VoxPro parts directly, click on the Wheatstone Store

For helpful tips, videos, and product information, check out the Wheatstone Support Center 

And, for AoIP scripting and logic tips and information, join our Logic and Scripting Forum 

 We make these parts available to our customers through our online Wheatstone Store. “If you can take care of it, maintain it and get parts for it, you can keep those older consoles on the air almost indefinitely,” stated Bryant.

“Even if it’s a module for a console from 30 years ago, we have the technicians here who know it and can repair it to keep it on the air for another 30 years.”

The team works with factory technicians as well as our AoIP developers just down the hall to solve issues, in many cases by remoting into WheatNet IP audio networks onsite. “From a diagnostic standpoint, we have access to the WheatNet developers so if a customer has a configuration issue at their facility, for example, we can access their system a little bit more molecularly than anyone. We can get into the brains of the system,” said John Davis, who has more than 20 years’ experience in the industry supporting AoIP systems.

Often, our support techs consult on new WheatNet systems being pre-configured in the Wheatstone Lab before shipping to their final destinations as plug-in ready systems. Occasionally, a Wheat support tech will fly out to stations to commission a new studio system.

More recently, the team created the Wheatstone Support Center as a repository of support knowledge and technical information that GMs, PDs, CEs and integrators can access directly. This is in addition to email and telephone support, as well as a technical forum for scripting and logic support specifically for WheatNet IP systems.

HELLO, WORLD!

Hello World

For a DIY project that could only happen in radio, Burley Stapley devised a talk timer using a Raspberry Pi, an Air 4 console, and a little help from ChatGPT.

Stapley is the Corporate CE for Blanchard River Broadcasting in Findlay, Ohio, and the timer is for WBUK-FM jocks, who needed a timer to help keep on-air chatter in check. He started with a Raspberry Pi, the GPIO pins which easily interfaced into the station’s Air 4 logic. Then he experimented with Python scripting to determine when the jock turns the mic on, and if so, triggered a timer to start counting the seconds thereafter.

Presenting that information onto the Raspberry Pi’s TFT display proved more challenging, in part because it required a user interface. Stapley decided to consult ChatGPT, and he received some good AI advice. TKinter, a standard GUI toolkit for Python, proved to be just what he needed to quickly create a functional timer display that could show the length of the break more accurately, including brief pauses.  

Last we heard, he’d gone on to modify his code and Raspberry Pi to add in APIs for grabbing the local temp and time for the jock. ChatGPT was helpful in figuring out how to get the API key to get local current weather data to the Raspberry Pi. 

The DIY project cost a mere $80 and four hours of engineering time.

You can read more about this DIY project in the August 14, 2024 issue of Radio World, page 18 and 19. 

THIS IS HOW WE STUDIO

A05_This_Is_How_We_Studio.jpg
METADATA AUDITS AND OTHER MATTERS

Metadata

Is metadata important? “I don’t think so… I know so.” Those are the words of Cris Alexander, DOE for Crawford Broadcasting, a WheatNet IP shop that recently added Streamblade appliances for provisioning, processing, and managing streams and metadata. In a recent Crawford newsletter article, he talked about the importance of doing a “metadata audit,” why he signed up for DTS Autostage, and how different radio displays use RDS/RBDS data differently and what he’s doing about it.

Alexander’s own personal experience with metadata, or lack thereof, is a tale of two classic rock stations. “For a good while, one of the stations’ metadata was not working. The default, which amounted to the station slogan, was continually scrolling, and we both [local CE Amanda Hopp and Alexander] found that to be a tune-out factor,” he commented.

David Layer from the NAB did a presentation at the Denver SBE chapter meeting last October and introduced Alexander to the Radio Dashboard Audit. Among the key benchmarks to consider: Is the station’s logo displayed? Is the station sending its slogan? Is it providing title/artist information (and is it correct/timely)? How about album art or Artist Experience?

“Over the past couple of decades, RDS has become a common thing, almost ubiquitous, and it’s no big chore for a broadcaster to export song title and artist or even advertiser information over the RDS,” commented Alexander.

The problem, however, is the different ways that automobile radio displays use the RBDS/RDS data. “There are basically two fields available to broadcasters for metadata: Radio Text (RT) and Dynamic Program Service (DPS). Radio Text is apparently the field designed to display title/artist information, but some radios display the DPS field instead of or in addition to the RT field,” he observed, noting that his Ford Explorer displays RT in one place and DPS in another.

“I concluded that the only safe thing to do is to stuff both fields with metadata, and that’s what we are doing company wide.”

Alexander also signed up for DTS Autostage. “I got to thinking about those stations displaying their logos on car radio screens. How did those get there? They are not, to my knowledge, transmitted with station metadata… they are transmitted over the internet using DTS Autostage or another connected car platform,” he explained.

We asked him about metadata for streaming, which has its own set of issues, namely the reformatting and forwarding of metadata from the radio automation system on out to the CDN. The exact details can differ from one CDN to the next since there are no universally accepted standards for handling streaming metadata. One solution is the use of Lua, a programmable, embedded scripting language found in Streamblade and Wheatstream appliances for adapting metadata from any automation system into any required CDN format. “The Lua filters are great – I love being able to write our own filters to fit what we need to do, which is a far cry from the templates that other encoders force you to use that never seem to work quite right,” he replied.

All of this attention to metadata will likely become more important as Crawford and others start to monetize metadata. Already, said Alexander, “We’re monetizing in some markets with our own advertiser prerolls.”

Cris Alexander’s article on metadata appeared in the March 2024 issue of The Local Oscillator, the corporate engineering newsletter of Crawford Media Group. You can find past issues of The Local Oscillator at https://crawfordmediagroup.net/crawford-engineering/. You can find details on protocols in the white paper Politics and Protocols of Streaming by Wheatstone Development Engineer Rick Bidlack and the Metadata for Streaming Audio Handbook by NRSC.

COMING TO IBC STAND 8.D91

Coming to IBC

We’re going faster and further with AoIP this IBC, plus mixing it up with virtual and fixed consoles for TV news teams. We’re also keeping it affordable with a new automation control plug-in for our value AoIP system. Stop by stand 8.D91 during the IBC show and ask us about these and other new developments in studio systems, streaming, audio processing, and cloud/server applications. See you soon!

Fast and Far AoIP

FAST AND FAR WITH AOIP

Our fourth-generation WheatNet IP audio network I/O, the Blade 4, continues to build on the intelligent network this IBC with a new transport protocol for better reliability, lower latency, and higher quality audio across the public internet. It’s all happening at stand 8.D91

Virtual Fixed For TV News

MIXING IT UP VIRTUAL AND FIXED FOR TV NEWS TEAMS

We’re pairing our fixed Strata audio mixing console with the portability of the Remote Strata virtual mixer for today’s highly collaborative television news team. With full interactivity between tactile mixing in the studio and virtual mixing on a touchscreen, including real-time fader tracking between the two, this combination offers an independent yet shared user experience for teams in split locations. Feel the difference at stand 8.D91!

DMX

DMX, KEEPING IT AFFORDABLE

Our DMX console system, marketed under the Audioarts value brand, now has a new native IP audio control for playback automation systems as well integration with ScreenBuilder tools. The DMX system includes a console surface and mix engine with local I/O and five-port Ethernet switch. Now with WheatNet IP automation control interface (ACI), this value AoIP system is ideal for just about any studio configuration—from a standalone on-air desk to a two-studio air/production configuration, on out to large multi-studio networks via WheatNet IP audio. We look forward to talking studio possibilities with you at stand 8.D91.

 
We hope you'll come along with us at Club Wheat by clicking on the SUBSCRIBE button below to begin receiving Wheat News in your email inbox every month.

The Wheatstone online store is now open! You can purchase demo units, spare cards, subassemblies, modules and other discontinued or out-of-production components for Wheatstone, Audioarts, and VoxPro products online, or call Wheatstone customer support at 252-638-7000 or contact the Wheatstone technical support team online as usual. 

The store is another convenience at wheatstone.com, where you can access product manuals, white papers and tutorials as well as technical and discussion forums such as our AoIP Scripters Forum

Compare All of Wheatstone's Remote Solutions

REMIXWe've got remote solutions for virtually every networkable console we've built in the last 20 years or so. For basic volume, on/off, bus assign, logic, it's as easy as running an app either locally with a good VPN, or back at the studio, using a remote-access app such as Teambuilder to run.

Remote Solutions Video Demonstrations

Jay Tyler recently completed a series of videos demonstrating the various solutions Wheatstone offers for remote broadcasting.

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Click for a Comparison Chart of All Wheatstone Remote Software Solutions

STUDIO PROJECT PLANNING GUIDEStudio Project Planning Guide
EVERYTHING YOU NEED TO KNOW FOR MAKING YOUR STUDIO PROJECT A SUCCESS

Have you seen the latest smart studio trends? Discover expert tips, surprising uses for AoIP Blades, 6 common studio gotchas, and how to be aware of little expenses. A must-read before you begin your studio project.

MAKING SENSE OF THE VIRTUAL STUDIO COVERMaking Sense of the Virtual Studio
SMART STRATEGIES AND VIRTUAL TOOLS FOR ADAPTING TO CHANGE

Curious about how the modern studio has evolved in an IP world? Virtualization of the studio is WAY more than tossing a control surface on a touch screen. With today's tools, you can virtualize control over almost ANYTHING you want to do with your audio network. This free e-book illustrates what real-world engineers and radio studios are doing. Pretty amazing stuff.

IP TV EBOOK COVERIP Audio for TV Production and Beyond

WHAT YOU NEED TO KNOW ABOUT MANAGING MORE CHANNELS, MORE MIXES, AND MORE REMOTE VENUES

For this FREE e-book download, we've put together this e-book with fresh info and some of the articles that we've authored for our website, white papers, and news that dives into some of the cool stuff you can do with a modern AoIP network like Wheatstone's WheatNet-IP. 

Got feedback or questions? Click my name below to send us an e-mail. You can also use the links at the top or bottom of the page to follow us on popular social networking sites and the tabs will take you to our most often visited pages.

-- Uncle Wheat, Editor

 

 

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